Return and Refund Policy
Return & Refund Policy
Skycom Global Limited
Effective Date: [Insert Date]
At Skycom Global Limited, your satisfaction is our priority. We understand that sometimes things don’t go as planned. This Return & Refund Policy outlines your rights and our procedures in case you need to return an item.
✅ Australian Consumer Law
We comply with the Australian Consumer Law (ACL). You are entitled to a refund, replacement, or repair if a product you purchased:
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Is faulty or damaged,
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Is not as described,
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Is unfit for purpose,
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Or does not meet consumer guarantees.
You are not entitled to a refund for change of mind, so please choose carefully.
📦 How to Request a Return
To start a return, please contact us at:
📧 info@skycomgloballtd.com
Include your order number, a brief description of the issue, and, if possible, a photo of the item.
🔁 Return Conditions
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Items must be returned within 14 days of receiving your order.
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Items must be unused, in their original packaging, and in resalable condition unless they are faulty.
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We may request evidence (e.g., photos) to assess the claim.
🚚 Return Shipping
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For faulty or incorrect items, return shipping will be covered by us or reimbursed.
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For other approved returns, you are responsible for return shipping costs.
💰 Refunds
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Once we’ve received and inspected your return, we’ll notify you of the outcome.
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If approved, your refund will be processed to your original payment method.
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Refunds may take 5–10 business days to appear, depending on your bank or credit card provider.
❌ Non-Returnable Items
We cannot accept returns for:
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Gift cards
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Clearance or sale items (unless faulty)
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Custom or personalized items
If you have any questions, feel free to contact our support team at info@skycomgloballtd.com. We’re here to help!