FAQ

❓ Frequently Asked Questions (FAQ)

1. Where is Skycom Global Limited located?

We are registered in Hong Kong at the following address:
RM H 11, 1/F, KAISER EST PHASE 2, NO. 51 MAN YUE ST, HUNG HOM, HONG KONG.
However, our online store is focused on customers in Australia.

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2. Do you ship across Australia?

Yes, we deliver Australia-wide, including regional and remote areas.

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3. How long does delivery take?

Delivery usually takes 5–10 business days, depending on your location. Delays may occur due to customs or courier issues outside of our control.

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4. What are the shipping costs?

Shipping fees are calculated at checkout based on your location and order size.
Orders over a certain amount may qualify for free shipping (check our Shipping Policy for current offers).

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5. Can I return my order?

Yes. We comply with the Australian Consumer Law. If your product is faulty, damaged on arrival, or not as described, you're entitled to a refund, repair or replacement.

Change-of-mind returns are assessed on a case-by-case basis and may include return shipping or restocking fees.

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6. How can I contact customer support?

You can reach us anytime via email:
📧 info@skycomgloballtd.com
We usually respond within 1–2 business days.

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7. Are prices inclusive of GST?

Yes, all prices are shown in Australian Dollars (AUD) and include GST where applicable.

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8. How can I track my order?

Once your order has shipped, you’ll receive a tracking number via email so you can monitor your delivery in real-time.

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9. What payment methods do you accept?

We accept the following secure payment methods:

• Credit/Debit Card (Visa, Mastercard)