Privacy Policy

🔐 Privacy Policy

Skycom Global Limited
Effective Date: 01-04-2025

1. Introduction

Skycom Global Limited ("we", "our", "us") respects your privacy and is committed to protecting your personal data in accordance with the Australian Privacy Act 1988 (Cth).

By using our website and services, you agree to the collection and use of your information as outlined in this policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Your name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment method details (processed securely via third parties)

  • IP address and browser/device data

  • Order history and communication with us

3. How We Collect Your Information

We collect information when you:

  • Place an order on our website

  • Contact us via email or contact form

  • Subscribe to newsletters or promotions

  • Browse our website (via cookies and analytics tools)

4. Why We Collect Your Information

We use your data to:

  • Process and fulfill your orders

  • Communicate with you about your purchases

  • Provide customer support

  • Improve our products and services

  • Detect and prevent fraud

  • Comply with legal and tax obligations

5. How We Store and Protect Your Information

We take appropriate security measures to protect your personal information, including:

  • Secure server environments

  • Encrypted payment processing

  • Limited access to data by authorized staff only

Despite our best efforts, no method of electronic storage is completely secure. We cannot guarantee absolute security.

6. Sharing with Third Parties

We only share your data with third parties when necessary to:

  • Process payments

  • Deliver your orders

  • Analyze website performance

  • Comply with legal obligations

All third-party providers are required to maintain the confidentiality and security of your information.

7. Overseas Data Storage

As a company based in Hong Kong serving Australian customers, your data may be processed or stored overseas. We take reasonable steps to ensure these services adhere to Australian privacy principles.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience

  • Track website performance

  • Personalize content and ads

You can manage cookie preferences through your browser settings. Disabling cookies may limit website functionality.

9. Accessing and Correcting Your Information

You may request:

  • Access to the personal information we hold about you

  • Corrections if your information is inaccurate or outdated

Email us at info@skycomgloballtd.com to submit a request.

10. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

11. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page, with the updated effective date. Continued use of our services means you accept the new policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 info@skycomgloballtd.com
Skycom Global Limited
Company No. 77368356
RM H 11, 1/F, KAISER EST PHASE 2, NO. 51 MAN YUE ST
HUNG HOM, HONG KONG